Cancelling an order:
You have the right to cancel your order within seven days. Following the receipt of the item(s) you must notify us of your intention to return unwanted goods within 7 days of purchase or receipt of goods. Goods must be returned to us in what we consider to be re-saleable condition.
If you choose to cancel your order, you must return the goods to us in and it is your responsibility to pay for the postage and any charges incurred for returning items (including international taxes and duty). You must contact us in writing to firstname.lastname@example.org Once we have received your returned goods, your method of payment will be refunded for the items in full. This does not affect your statutory rights.
If the goods have been shipped and are currently in transit at the time of cancelling your order, all costs to stop the delivery and have this returned back to us must be covered by the customer as this is also classed as a return.
Please email us at: email@example.com before sending your return.
After you have received a response, please send the goods along with a copy of the original receipt to:
Shed Base Company,
Units 1&2 Carrwood Road,
Refunds will usually be processed within 30 days of receipt of the goods. Please do make sure you have a valid receipt and contact us either by email: firstname.lastname@example.org or by phone on 01246 589021.
Items returned because they are damaged, defective or incorrect:
If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us by refunding your return postage costs. No handling fee will be charged if we have sent you any items that are damaged, defective, or incorrect.
You can expect a refund to your payment method within 5 days of us receiving your return. Shed Base Company will check all items returned as damaged or defective. In the event we find no fault, we will not issue a full refund but providing the goods are returned in the same condition as sent then a credit will be issued less the postage costs and handling fees as described in the previous paragraph Cancelling an Order.